We are happy to share with you the most frequently asked questions that we receive continuously from our valued customers.

Do you have a showroom? What is the address of the mall?

Yes, we have several showrooms for the products displayed in our website and you can visit one of our branches and get the address through our branches page (here).

What payment methods do you provide?
  • Visa
  • Master Card
  • Bank transfer
  • Cash on Delivery
How long will the product be booked until the amount is transferred to one of your bank accounts?

Reservation period produced within 3 days will be canceled if the purchase is not completed.

What is the procedure for confirming payment on bank transfer? Is the order approved directly?

If the payment is complete, the customer will be notified of the receipt and the order will be processed.

I transferred the amount and did not confirm the payment and the order was canceled, what is the solution?

The customer is not allowed to transfer the amount or payment until after order confirmation, filling the necessary contact information and approving the products to be purchased.

What is the shipping cost?

The shipping fee for orders is 30 SAR and the customer will be offered free shipping for orders above 500 SAR.

How do I track my order?

The shipment tracking link will be sent to the customer after completing the purchase. Or by accessing the customer’s control panel.

Which cities are shipped to?

Shipping companies provide delivery service to most of the cities of Saudi Arabia and the Gulf countries and if the customer is located in an area outside the urban area will be informed of the customer to receive the request from the nearest shipping office.

Do you have shipping to the Gulf countries?

We offer shipping to the Gulf countries with the knowledge that the shipping fees vary depending on the countries to be shipped.

I did not receive the order when it was shipped. What is the procedure in this case?

If you do not receive your order upon shipment within a period of more than four days, please contact the shipping company immediately. Or contact our customer service team.

Can I exchange instead of a return?

We can not provide a replacement or return option at the moment to provide the best service to our customers, except in the case of damage or malfunction of the product in case of any defect or damage in the product.

How do I return a damaged product?

Keep the product in its original condition Contact customer service within the specified period Send the picture of the damaged product Our customer service team will replace your order within 3 working days.

Are there charges for replacement or refund?

Yes, the customer shall bear the return shipping costs in case the customer wishes to return the shipments to which the return and replacement policy applies. In case of receipt of the damaged products, God willing, Exomart shall bear all shipping costs after following the return policy.

If you have any further questions, please do not hesitate to contact us through the following methods:

Customer Care
Contact Us